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What Happens to Your Outlook Account When You Die?

A complete overview on how to manage email accounts subsequently a death, covering all the major providers (Gmail, Yahoo, Microsoft Hotmail and Outlook, Aol, iCloud).

Information technology’s almost always in the Terms of Service of every digital visitor (Google, Yahoo, Aol, Microsoft, Apple tree) to
share your account information with anyone other than you lot. For those unfamiliar with “Terms of Service,” it’due south that endless scroll of legalese you must concur to when using a service. Non many people have the time or inclination to read this because it’south oft disruptive, quite deadening and very long.

Our view: What you practice with your digital account is your business. If you want to take your friends or family go into your account and delete it after you die, it’s your call. (Simply be sure and create a digital manor outset!) If yous desire to abide past the TOS and have your friends or family go through the required channels to close an business relationship, that’s your call also.

Allow’south say you don’t want to share your business relationship proper name and password with anyone. This ways your family or friends will exist going the official route. Keep this in heed: Not all email accounts are created equal. Some companies similar Google and Microsoft, outline their policies really well. Apple’s iCloud, on the other hand, not then much. Here are all the details you lot need taken direct from the source.


Accessing a deceased person’s mail

If yous need access to the Gmail account content of an individual who has passed away, in rare cases we may be able to provide the contents of the Gmail account to an authorized representative of the deceased person.

At Google, nosotros’re keenly aware of the trust users place in us, and nosotros have our responsibleness to protect the privacy of people who employ Google services very seriously. Any decision to provide the contents of a deceased person’south email will be fabricated only after a careful review.

If you are the authorized representative of a deceased person and wish to proceed with an application to obtain the contents of a deceased person’due south Gmail account, please carefully review the following information regarding our two stage process:

Role 1

We require the post-obit information:
1. Your full name
ii. Your physical mailing address
3. Your email address
4. A photocopy of your regime-issued ID or driver’s license
five. The Gmail address of the deceased person
six. The decease certificate of the deceased person. If the document is non in English, please provide a certified English translation that has been prepared by a competent translator and notarized
vii. The following information from an electronic mail message that yous have received at your email accost, from the Gmail address in question:

• The full header from the email message. See instructions on how to find headers in Gmail and other webmail email providers. Copy everything from ‘Delivered-To:’ to ‘Content-Type:’
• The unabridged content of the bulletin

Mail or fax this information to:
Google Inc.
Gmail User Support –

Decedents’ Accounts
c/o Google Custodian of Records
1600 Amphitheatre Parkway
Mountain View, CA 94043
Fax: 650-396-4502

Telephone: 650-253-0000

Part 2

After a review, you volition exist notified past email and informed whether we volition be able to motion across Function one to the side by side steps of the process. In some cases, this waiting period may take upwardly to a few months. During this process, please be aware that Google volition not delete the deceased person’southward account before responding to your request. If nosotros are able to move forward based on our preliminary review, we will send farther instructions outlining Office 2. Office 2 will require you lot to get additional legal documents, including an society from a U.South. court and/or boosted materials.

Please note that submitting these materials volition non guarantee that we will be able to provide Gmail content so we strongly recommend not embarking on Function two until you hear dorsum from us regarding Part 1. Because of our concerns for user privacy, if nosotros determine that nosotros cannot provide the Gmail content, we will not be able to share further details about the account or discuss our decision. Once once more, we offer our condolences to you at this time and appreciate your patience and understanding.

Via Google

Google also goes a stride farther with something called “Inactive Account Manager,” which is a way to either share or delete your account after a set menstruation of inactivity. Hither’s how they describe it:

What should happen to your photos, emails and documents when you stop using your account? Google puts you in control.

You might want your information to exist shared with a trusted friend or family unit member, or, you might want your business relationship to exist deleted entirely. There are many situations that might prevent you from accessing or using your Google business relationship. Whatever the reason, we give y’all the choice of deciding what happens to your information.

Using Inactive Account Manager, you lot can decide if and when your account is treated as inactive, what happens with your data and who is notified.

Pace ane: Timeout period

You set a timeout catamenia, subsequently which your account tin be treated as inactive. The timeout flow starts with your last sign-in to your Google business relationship.

Step ii: Alarm me

Inactive Account Manager will alert you via text message and optionally email before the timeout flow ends.

Step 3: Notify contacts and share information

Add trusted contacts who should be made aware that you are no longer using your account. You can also share data with them if you lot like.

Step 4: Optionally delete account

If you wish, instruct Google to delete your account on your behalf.

To ready Inactive Account Manager, become to your Settings Page, click on Data Tools and so click “Prepare Inactive Account Director”

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Options available when a Yahoo Account owner passes away

Nosotros know that dealing with the loss of a relative is very difficult. To protect the privacy of your loved one, it is our policy to honor the initial agreement that they made with united states of america, even in the event of their passing.

At the time of registration, all account holders agree to the Yahoo’s Terms (TOS). [Note: Yahoo’s parent company is at present called Oath] Pursuant to the TOS, neither the Yahoo business relationship nor any of the content therein are transferable, even when the account possessor is deceased. Equally a consequence, Yahoo cannot provide passwords or access to deceased users’ accounts, including account content such as email.

Yahoo does accept a process in place to asking that your loved ane’s account be closed, billing and premium services suspended, and any contents permanently deleted for privacy.

Requesting to close the account

In order to procedure this kind of request, we require specific documentation:

  •     A letter containing your request and stating the Yahoo ID of the deceased
  •     A copy of a document appointing the requesting party equally the personal representative or executor of the estate of the deceased;
  •     A re-create of the death certificate of the Yahoo account holder

Sending Options

Delight send the requested data to united states of america at the post-obit address:

Concierge Executive Escalations

Verizon Media Inc.
22000 AOL Way
Dulles, VA 20166

Again, we extend our condolences to yous and your family unit.

Via Yahoo

Microsoft (,,,,

Become comfortable because Microsoft offers the virtually comprehensive instructions:

Microsoft Next of Kin Process: What to do in the event of the death or incapacitation of a loved one with a business relationship.

If you lot accept lost a family member, or take a family member who has go medically incapacitated, the post-obit information will help y’all contact Microsoft regarding their business relationship.

What tin can Microsoft provide me with in relation to my family member’south business relationship?

The Microsoft Next of Kin process allows for the release of contents, including all emails and their attachments, accost book, and Messenger contact list, to the side by side of kin of a deceased or incapacitated account holder and/or closure of the Microsoft account, post-obit a brusque hallmark procedure. We cannot provide you with the password to the account or alter the countersign on the account, and we cannot transfer ownership of the account to the next of kin. Account contents are released by way of a data DVD which is shipped to you.

Unfortunately, the Next of Kin department cannot assist you with countersign resets, account recovery, or any other support for your own account.

What products does the Microsoft Next of Kin procedure support?

At this fourth dimension, the Microsoft Adjacent of Kin process supports only accounts (email accounts ending in,,,, or We practice not provide back up for SkyDrive, MSN Dial-upwardly, or Xbox Live.

How do I request the contents of my family unit member’southward account, or request the closure of the account?

In order to request that the contents of the e-mail business relationship exist released to you lot, or to request the closure of the business relationship, please contact the Microsoft Custodian of Records by emailing to initiate the process. To process your request, we require that yous provide some data about the account as well as copies of documentation to verify the status of the account holder and your kinship. Please refer to “What information and documentation will I demand to provide for the next of kin process?”

Please also provide us with an email address where we can reach you in instance we accept whatsoever follow-up questions and then we can notify y’all of the status of your request.

What documentation will I need to provide for the next of kin procedure?

In order to prove that you lot are legal next of kin and that the account holder is deceased or incapacitated, we crave the following documentation:

one) An official death certificate for the user, if the user is deceased. Unfortunately, we cannot accept anything other than an official, government issued death certificate. Examples of documents which we cannot accept are:

a. An obituary
b. A coroner’s interim death document
c. A coroner’southward statement of inquest into a expiry
d. A funeral director’south statement of services performed

2) A certified certificate signed by a medical professional in charge of the care of the user, if the user is incapacitated. A note signed by the doctor in charge and notarized will suffice, as will a signed courtroom document showing that y’all accept ability of attorney or executorship of a trust for the account holder.

iii) A Certificate showing that you are the user’s next of kin and/or executor or benefactor of their estate, or that you have power of attorney. We accept any of the following documents as proof of kinship or executor status:

a. A marriage certificate showing that you are the surviving spouse of the account holder.
b. Signed power of attorney paperwork.
c. A re-create of a will or trust document naming you every bit executor or casher.
d. A birth certificate for the user, if you are their parent; or guardianship paperwork for legal guardians.

iv) A photocopy of your government issued photo ID.

What information will I demand to know about the account?

We require answers to all of the following questions about the account holder’s email business relationship.

i) What is or are the email accost or addresses?

ii) What is the first and terminal name that the account holder used when creating the account?

3) What is the date of nascence that the business relationship holder gave when creating the business relationship?

4) What city, state, and null code (for U.Due south. users) or state did the business relationship holder enter as their place of residence when the business relationship was created?

v) Approximately when was the business relationship created? This doesn’t need to be anything specific. “During the late 1990s,” or “Effectually 2004” are perfectly acceptable answers.

half dozen) Approximately when was the account last accessed? It is of import that you tell us if you lot have been checking the account by the account holder’s date of expiry, or if you suspect that the account has been accessed past an unauthorized individual later on the account holder’s decease.

seven) Your aircraft address, if you are requesting a copy of the contents of the account. Delight note that we cannot ship to a P.O. Box. Since your shipment will exist coming from the U.Due south., please include your shipping address in the following format:

a. Attention
b. Street Address
c. City
d. State/Province
due east. Zip/Postal Lawmaking
f. Country
g. Contact Phone Number

8) What type of reckoner you employ, if y’all are requesting a re-create of the contents of the account. We support PC, Mac, and Linux users, but we need to know what blazon of reckoner you use for preservation purposes.

How do I submit my documentation in one case I’ve gathered it?

Once you lot’ve gathered your documentation, you may submit it to us in any of the following 3 means:

1) You lot may scan and email the documents to us at

ii) Y’all may fax the documentation to us at (425) 708-7851 .

3) Yous may mail copies of the documentation to us at:

Adjacent of Kin
One Microsoft Mode
Redmond, WA 98052

Delight do non send originals of any of the documents, equally all documents volition be shredded upon completion of the verification process.

It’s going to take a while for me to gather all of this information, should I wait to contact yous until I accept everything?

Nosotros empathize that it can have fourth dimension to gather all of the necessary documents and submit them to Microsoft. We ask that you contact us at your earliest convenience to notify us of your request. This volition allow us to complete a preservation of all of the data currently in the electronic mail business relationship to prevent it from being deleted due to inactivity. Once you contact us, we volition complete this preservation immediately, and volition maintain information technology for a period of one twelvemonth from the date of your initial response. After one year, your case will be closed and the business relationship preservation will be deleted.

I have some of the documentation right now, but not all of information technology. Can I submit what I have while I gather the residual?

Certainly. We will maintain whatever documentation which yous submit while nosotros await for you to submit any remaining pieces of documentation. Please bear in mind the one twelvemonth timeline for all cases.

What happens if the verification process fails?

If for any reason we are unable to successfully verify that the email account belongs to the appropriate account holder, the business relationship holder’south status, or your kinship; we will propose you that the verification procedure has failed. If this happens, we are prohibited from explaining specifically which piece or pieces of information did not friction match. Nosotros will enquire for a completely new parcel of documentation, as well as whatsoever additional information you can give us which you remember may assist you pass the verification process on a subsequent endeavour. Delight notation, however, that we tin can only allow a total of iii (3) attempts to pass the verification process.

What languages do you accept documentation in?

Nosotros prefer that all documentation exist submitted in English language, or that yous provide certified translations to English for all of your documents. Certified translations can be costly, nevertheless, and if y’all cannot provide a translation, we may provide translation assist for some languages. Unfortunately, we are current unable to provide translation help for any linguistic communication that uses an alphabet other than the standard Latin alphabet; Japanese, Cyrillic, or Arabic, for example.

How long should I expect the Adjacent of Kin process to take?

Once you have contacted us with your initial asking, you lot should expect to hear dorsum within 24 business hours, The verification procedure should accept no more 48 business concern hours, at which point you volition be notified that either the verification process was successful, and we are in the process of shipping y’all a data DVD with the contents of the account, or that we have closed the account, depending upon your request; or that verification has failed. Because we ship from the U.S., delivery times may vary depending on the shipping location. If we are shipping the data disc overseas, please look upward to 10 business concern days after receiving the notification that the DVD has been shipped.

What happens if I don’t receive my shipment, or if the disc is damaged?

If yous do not receive your shipment inside 7 days, please contact us past and we volition rails the package to make up one’s mind its condition. If the tracking states that the package has been delivered, but y’all did not receive information technology; or if the tracking states that the bundle has been lost, or if you receive a damaged disc, nosotros will transport a new copy. Discs are encrypted to prevent unauthorized access and the countersign will exist provided separately from the disc.

If you are having trouble accessing the data, please contact us by emailing and nosotros will provide stride by footstep instructions to assist yous.

My family fellow member passed away some time ago, will yous however exist able to assist me?

Unfortunately, in virtually cases email business relationship contents are deleted after 365 days of inactivity, and the account itself is deleted subsequently an boosted 1 month; for a total of ane year and 1 month. Once that happens, we are unable to recover any of the data from the account. We would recommend that you lot still contact us, however, in example the account has not yet been deleted.

Via Microsoft

Aol (America Online)

America Online is quite simple, but you lot might accept to wade through account pages and spend some fourth dimension on the telephone.

How practise I close an AOL account of a family member who has passed away?

We’re very sorry for your loss.

In the unfortunate event of a death of the billing contact for an AOL account, ownership can hands be transferred to another AOL Username already listed nether the account.

The billing contact’s name appears on the credit card used for the AOL account. You can change the payment information online through My Account if y’all have the deceased main Username, Countersign and Business relationship Security Question. If yous don’t know this information, delight click the Contact AOL Customer Service link to the right of this page for more information on contacting AOL Customer Support Team.

Note: If you don’t own a Username on the AOL account and would like to brand changes to the account, please contact 1 of our AOL Customer Support Team Representatives at


Apple iCloud (,

The following appears in the iCloud Terms of Service:

No Right of Survivorship

You hold that your Account is non-transferable and that whatsoever rights to your Apple ID or Content inside your Account terminate upon your death. Upon receipt of a copy of a death certificate your Account may be terminated and all Content within your Account deleted. Contact iCloud Support at world wide for further assistance.

Upon clicking the support link you’re thrown into the massive support section. We suggest starting with their Get Support section and, if you’re yet getting nowhere, calling their principal back up number:

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What Happens to Your Outlook Account When You Die?